Return & Refund Policy

At Kayira, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and transparent 30-day return and refund policy.

Return Window & Eligibility

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition
  • The item must be returned in its original packaging
  • The item must be in a resellable condition

Non-Returnable Items

The following items are not eligible for return:

  • Used or worn items
  • Items damaged due to misuse or improper handling
  • Final sale or clearance items (if applicable)

How to Start a Return

To initiate a return, please contact our support team:

Once your return request is approved, we will provide you with instructions on how to return your item.

Please ensure:

  • You use a trackable shipping method
  • You share the tracking number with us
  • You include your name and order number inside the package

Return Address

Kayira Enterprises LLC 12741 W Charter Oak Rd El Mirage, AZ 85335 United States

Return Shipping Costs

  • Customer Remorse Returns (e.g., wrong item ordered, change of mind):
    The customer is responsible for return shipping costs.
  • Damaged, Defective, or Incorrect Items:
    We will cover all return shipping costs and provide a replacement or full refund at no additional cost.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Clear photos of the issue

We will resolve the issue as quickly as possible by offering a replacement or full refund.

Refund Process

Once your return is received and inspected (typically within 3–5 business days), we will notify you of the approval.

  • Approved refunds are issued to your original payment method within 5–7 business days
  • Depending on your bank, it may take an additional 3–5 business days for the funds to appear

Exchanges

If you need an exchange, please contact us and we will guide you through the process.

Order Cancellations

Orders can be canceled within 24 hours of purchase.
After this time, orders may already be processed or shipped and cannot be canceled. However, you may still return the item after delivery in accordance with this policy.

Contact Information

Company Name: Kayira Enterprises LLC

Address: 12741 W Charter Oak Rd El Mirage, AZ 85335 United States

Email: Support@kayirastore.com
Phone: +1 213-579-2465

Business Hours:
Monday to Friday: 8:00 AM – 7:00 PM (PST)